To use BEX Market, you need to register an account.

You can edit your registered account information from My Account.

How to access My Account

1. Click on your account name to display the menu, then select "My Account".

2. Your account page will be displayed.

BEX Market lets you search and purchase your desired products from popular EC malls and feal market sites in Japan.

1. Enter keywords into the search bar and choose the online malls/ flea markets you want to search.
If nothing is selected, the search will be applied to all sites.
If you wish to further narrow down your search, you can select "Category" to search for products within the relevant category.

2. A list of products that hit your search will be displayed.
Click on the product of your choice in the product list.

3. The product detail screen will be displayed.
Select the desired size, color, etc., and click "Add to cart".

4. Once you have added products to your cart, select the products you want to purchase and click "Proceed to checkout".

5. On the checkout page, enter your shipping information and select your payment method. Click "Proceed to payment" to complete your order.

If you cannot find the product you want on BEX Market, please send us information about that product. We will find you the exact one or a similar product based on your request.

1. Click on "Other Shops" in the search store section.

2. Fill out the product information with details. You can also select options if the product is no longer in stock.
Please choose according to your preference.

3. We will search for the product based on product information.
If the product is available for purchase, you will receive a payment request via email.
You can also check the payment information from your order list.

Please note that we do not offer authenticity verification for the items you wish to purchase.

4. Proceed to the payment page and complete the payment of your order.

Identity verification is required to use the forwarding service.
Under Japan's "Act on Prevention of Transfer of Criminal Proceeds," effective from April 1, 2013, all mail forwarding services providers are required to verify the identity of customers using their services. For more details, please refer to the National Police Agency's page .

Shipping costs vary depending on the destination country, shipping method, and the size/weight of the products.
If you want to check shipping costs before ordering the product, you can calculate the shipping cost on the International Shipping Fee Simulation page.

Enter the destination country/ region and the size/ weight of the product to check the cost for each shipping method.
You can also select other options to simulate the costs.

*The simulation will be more accurate if you enter the correct box size and the weight of the packing materials.

You will receive an email notification when your products arrive at BEX Market.
When you receive the notification email, the status of your products on BEX Order will change to "Ready for Shipping."

There is no storage fee for the first 60 days after your products arrives at our warehouse.

*If no shipping request is made within 60 days after the products arrive, BEX reserves the right to sell, dispose of, or take other actions regarding the product at our discretion.

At Bex Market, you can consolidate multiple products that have arrived into one shipment.
If you wish to ship multiple products to your home, combining them into one shipment will reduce shipping costs rather than shipping each product separately.
When your products arrive at the warehouse, select the products you want to combine from your account page.

1. After selecting the package, click "Request package consolidation".

2. Review your request details before submitting the consolidated packing request.

BEX Market will prepare the consolidation process, and you can check the status of the request on My Account.

1. You will receive an email notification when your products arrive at BEX Market.
   You can view the details of the registered products from My Account.

   

2. If you want to use consolidated packing, select the packages you want to consolidate and submit the request.

   

   *You can apply for consolidated packing if you have multiples packages arrived at our warehouse.
   *If you don't want to consolidate your packages, you can skip this step.

    

3. Click "Ship" button next to the producrs you want to ship and proceed to the payment screen.

   

4. Enter your payment information and select the shipping method.
   Check the total costs and complete the payment.

Generally, we do not accept cancellations due to customer circumstances.
If you receive a different product from what you ordered, or if the product is defective, please contact us via the Inquiry Form within 7 days of receiving the item.
We will provide instructions on how to return the item or how to send it back.

Please see below for usage fees.
There are no membership or annual fees.

For international shipments, the maximum value of packages that can be shipped in one day is JPY 200,000.
If the shipment exceeds this amount, customs clearance procedures will be required.

If the total value of all shipments exceeds JPY 200,000, we will ship the packages on subsequent business days.
If you prefer single shipment, a customs handling fee of JPY 2,800 will be charged.

- Frozen, refrigerated, and perishables cannot be shipped.
All received products are stored at room temperature. Please ensure that the products you purchase from online shops are not frozen, refrigerated, or perishable.

- Aerosol spray cans cannot be shipped
Due to shipping regulations, products in aerosol spray cans (such as hair styling products, hair growth treatments, facial mists, gas stove canisters, deodorants, etc.) cannot be shipped internationally. When shopping, please make sure that products are not aerosol type

- Prohibited or dangerous goods cannot be shipped.

• List of Dangerous Goods

   

  • Adult products and obscene materials
  • Child pornography
  • Diamonds (raw and processed)
  • Counterfeit currency
  • Postage stamps and revenue stamps
  • Official documents
  • National treasures
  • Important cultural properties
  • Important artworks, etc.
  • Pirated CDs, DVDs, software
  • Items of unknown origin
  • Lottery tickets
  • Cash
  • Gift certificates
  • Food and drink vouchers
  • Aerosols
  • High-pressure gas
  • Gas (gas cylinder, cassette)
  • Gas lighter
  • Portable oxygen inhaler
  • Liquid gas
  • Helium gas
  • Freon gas
  • Nitrogen / liquid nitrogen
  • Portable oxygen generator
  • Oxygen cylinders (scuba tanks)
  • Spray cans (hair spray, deodorant spray, lacquer spray, air fresheners, etc.)
  • High-concentration oxygen infusion materials
  • Camping gas products (portable gas stoves, etc.)
  • Fire extinguisher
  • Flammable substances / liquids
  • Table tennis balls
  • Fuel (gasoline, kerosene)
  • Matches
  • Oil lighters
  • Paint cans
  • Perfume
  • Nail polish / nail polish remover
  • Alcohol
  • Thinner
  • Igniters
  • Edible oils
  • Products labeled ""Keep away from fire"" or similar, such as sunscreen, shampoo, adhesives
  • Adhesives (included in figures, hobby goods, toys, or false eyelash sets may incur disposal fees)
  • Items including living organisms (animals, insects, plants)
  • Items with soil attached
  • Bonsai and other potted plants
  • Live bait
  • Meat products
  • Pet food
  • Fresh milk, eggs
  • Items requiring frozen or refrigerated storage
  • Fresh produce
  • Plant seeds
  • Specimens of insects and other creatures
  • Taxidermy
  • Alcoholic beverages with an alcohol content exceeding 70% (Note: Depending on import regulations of the destination country, they may not clear customs even if below 70% alcohol content.)
  • Plants and animals, ivory, tortoiseshell, fur, crocodile skin, snake skin, lizard skin, and other items regulated for export under the Washington Convention
  • Air guns
  • Model guns
  • Imitation swords
  • Swords and other bladed items
  • Batteries
  • Rechargeable batteries
  • Lead-acid batteries
  • Nickel-metal hydride batteries
  • Lithium batteries (excluding certain countries)
  • Lithium-ion batteries (excluding certain countries)
  • Products containing lithium batteries or lithium-ion batteries (excluding certain countries)
  • Magnets, magnetic products
  • Generators/engines
  • Explosive materials (fireworks, crackers, firecrackers, and ammunition)
  • Products that have contained or may contain suspension/shock absorber fluid or oil, including both used and new items.
  • Air conditioners
  • Car airbags
  • Steering wheels with airbags
  • Products intended for holding fuel or oil, such as containers, cans, gasoline tanks, carburetors (including both used and new items)
  • Seat belt pretensioners
  • Vehicles (automobiles, motorcycles, mopeds, bicycles with structures that cannot release air from tire tubes, etc.)
  • Harmful drugs
  • Psychotropic drugs
  • Drug paraphernalia for illegal drugs
  • Anesthetics and related medications
  • Poisons, toxins, and hazardous substances
  • Insecticides
  • Tobacco
  • Insect repellents
  • Pesticides
  • Organic solvents
  • Corrosive substances
  • Mercury (batteries containing mercury, thermometers, blood pressure monitors, barometers, etc.)
  • Chloroform
  • Bleach
  • Peroxides / oxidizing agents
  • Charcoal
  • Dry ice
  • Asbestos
  • Uranium
  • Plutonium
  • Thorium
  • Nuclear waste
  • Radioactive materials
  • Sodium hydroxide
  • Barium carbonate
  • Formalin / formaldehyde
  • Toner cartridges for printers
  • Ink, printer ink (may require customs documentation for shipping, and some documents may not be producible by us.)
  • Other prohibited items (please confirm on your own before ordering)

  • Pharmaceuticals and medical devices requiring sales qualifications within Japan (including contact lenses, colored contact lenses for fashion, massage devices, hearing aids)

    -> Conditions for Mailing Lithium Batteries via International Mail

    https://www.post.japanpost.jp/int/use/restriction/restriction02.pdf

• Country-Specific Prohibited Goods

There are eight shipping methods available:

- EMS (Express Mail Service)
- International Parcel (Air Mail)
- International Parcel (Surface Mail)
- SAL (Surface Air Lifted Mail)
- Small packet
- FedEx
- DHL
- Yamato Transport (UPS)

- From order date to arrival at BEX Market warehouse: Approximately 1-3 business days.
*Shipping methods and timing differ depending on the shopping site. Please check with the shop for details
You will receive a notification email within 1 business day after your package arrives at BEX Market warehouse.
- From completion of payment to shipping at BEX Market: 1-2 business days.
*This may take a few days depending on the customer's options.
- From shipments by BEX Market to arrival at customer's address: 2-5 business days (for EMS).
This may vary depending on the destination country/ region. Additionally, customs inspections may take a few days, depending on the contents of your package.