To use BEX Market, you need to register an account.

You can edit your registered account information from My Account.

How to access My Account

1. Click on your account name to display the menu, then select "My Account".

2. Your account page will be displayed.

BEX Market lets you search and purchase your desired products from popular EC malls and feal market sites in Japan.

1. Enter keywords into the search bar and choose the online malls/ flea markets you want to search.
If nothing is selected, the search will be applied to all sites.
If you wish to further narrow down your search, you can select "Category" to search for products within the relevant category.

2. A list of products that hit your search will be displayed.
Click on the product of your choice in the product list.

3. The product detail screen will be displayed.
Select the desired size, color, etc., and click "Add to cart".

4. Once you have added products to your cart, select the products you want to purchase and click "Proceed to checkout".

5. On the checkout page, enter your shipping information and select your payment method. Click "Proceed to payment" to complete your order.

If you cannot find the product you want on BEX Market, please send us information about that product. We will find you the exact one or a similar product based on your request.

1. Click on "Other Shops" in the search store section.

2. Fill out the product information with details. You can also select options if the product is no longer in stock.
Please choose according to your preference.

3. We will search for the product based on product information.
If the product is available for purchase, you will receive a payment request via email.
You can also check the payment information from your order list.

Please note that we do not offer authenticity verification for the items you wish to purchase.

4. Proceed to the payment page and complete the payment of your order.

Identity verification is required to use the forwarding service.
Under Japan's "Act on Prevention of Transfer of Criminal Proceeds," effective from April 1, 2013, all mail forwarding services providers are required to verify the identity of customers using their services. For more details, please refer to the National Police Agency's page .

Shipping costs vary depending on the destination country, shipping method, and the size/weight of the products.
If you want to check shipping costs before ordering the product, you can calculate the shipping cost on the International Shipping Fee Simulation page.

Enter the destination country/ region and the size/ weight of the product to check the cost for each shipping method.
You can also select other options to simulate the costs.

*The simulation will be more accurate if you enter the correct box size and the weight of the packing materials.

You will receive an email notification when your products arrive at BEX Market.
When you receive the notification email, the status of your products on BEX Order will change to "Ready for Shipping."

There is no storage fee for the first 60 days after your products arrives at our warehouse.

*If no shipping request is made within 60 days after the products arrive, BEX reserves the right to sell, dispose of, or take other actions regarding the product at our discretion.

At Bex Market, you can consolidate multiple products that have arrived into one shipment.
If you wish to ship multiple products to your home, combining them into one shipment will reduce shipping costs rather than shipping each product separately.
When your products arrive at the warehouse, select the products you want to combine from your account page.

1. After selecting the package, click "Request package consolidation".

2. Review your request details before submitting the consolidated packing request.

BEX Market will prepare the consolidation process, and you can check the status of the request on My Account.

1. You will receive an email notification when your products arrive at BEX Market.
   You can view the details of the registered products from My Account.

   

2. If you want to use consolidated packing, select the packages you want to consolidate and submit the request.

   

   *You can apply for consolidated packing if you have multiples packages arrived at our warehouse.
   *If you don't want to consolidate your packages, you can skip this step.

    

3. Click "Ship" button next to the producrs you want to ship and proceed to the payment screen.

   

4. Enter your payment information and select the shipping method.
   Check the total costs and complete the payment.

Generally, we do not accept cancellations due to customer circumstances.
If you receive a different product from what you ordered, or if the product is defective, please contact us via the Inquiry Form within 7 days of receiving the item.
We will provide instructions on how to return the item or how to send it back.

Please see below for usage fees.
There are no membership or annual fees.

For international shipments, the maximum value of packages that can be shipped in one day is JPY 200,000.
If the shipment exceeds this amount, customs clearance procedures will be required.

If the total value of all shipments exceeds JPY 200,000, we will ship the packages on subsequent business days.
If you prefer single shipment, a customs handling fee of JPY 2,800 will be charged.

The following items cannot be forwarded.

Frozen, Refrigerated, and Perishable Items

All packages are stored at room temperature. Frozen, refrigerated, and perishable items cannot be forwarded as their quality cannot be guaranteed.

Prohibited Items
The following items cannot be forwarded.

Legally Regulated / Restricted Items

Restricted items such as adult goods and pornography, child pornography, diamonds (both raw and processed), counterfeit currency, postage stamps and revenue stamps, official documents, national cultural treasures, important cultural assets, pirated CDs/DVDs/software, items of unknown origin, lottery tickets, cash, gift certificates, food & drink vouchers

Hazardous Materials / Chemical Substances

Aerosols, high-pressure gas, gas (gas cylinders, cassettes), gas lighters, portable oxygen inhalers, liquid gas, helium gas, freon gas, nitrogen/liquid nitrogen, small oxygen generators, oxygen cylinders (aqualung), High-Concentration Oxygen Infusion,spray cans (hairspray, deodorant spray, lacquer spray, Air Salonpas, etc.),Camping Gas Products (e.g., Portable Gas Stove), Fire Extinguisher, Flammable Materials/Liquids, Fuel (Gasoline, Kerosene),Matches,Fire Starter

Biological / Food-Related Items

Living organisms (including animals, insects, and plants), items with attached soil, bonsai trees, ornamental plants, live bait, meat products, pet food, raw milk, eggs, Cooking Oil,items requiring frozen or refrigerated storage, fresh produce, plant seeds, insect specimens, taxidermy, alcoholic beverages with an alcohol content exceeding 70% (however, depending on the country, import regulations may prohibit even those with an alcohol content below 70%), and items restricted for export under the Washington Convention (CITES), including flora and fauna, ivory, tortoiseshell, fur, crocodile leather, snake skin, and lizard skin etc.

Medicines / Health-Related Products

Pharmaceuticals and medical devices requiring a sales license in Japan (including contact lenses, fashion color contact lenses, massage devices, and hearing aids)

Batteries

Batteries, rechargeable batteries, lead-acid batteries, nickel-metal hydride batteries, lithium batteries (including lithium-ion batteries), and products containing lithium batteries or lithium-ion batteries (excluding certain countries)

Vehicles / Automotive-Related Items

Vehicles (automobiles, motorcycles, motorized bicycles, bicycles with tires designed in a way that prevents air from being released from the tire tubes, etc.), air conditioners, car airbags, handlebars with airbags, containers/cans/gasoline tanks/carburetors for fuel or oil, seatbelt pretensioners

Drugs / Hazardous Substances

Psychoactive drugs, illegal drug inhalation devices, stimulants, opium, poppy seeds, anesthetics and related drugs, poisons, highly toxic substances and harmful chemicals, insecticides, tobacco, insect repellents, pesticides, organic solvents, corrosive substances, mercury (including mercury-containing batteries, thermometers, blood pressure monitors, barometers, etc.), chloroform, bleach, peroxides/oxidizers, charcoal, dry ice, asbestos, uranium, plutonium, thorium, nuclear waste, radioactive substances, sodium hydroxide, barium carbonate, formalin/formaldehyde, harmful drugs,Thinner

Precision Products / Machinery

Magnets, generators/engines, toner cartridges for printers, ink, printer ink (some may require customs documentation for shipping, and certain documents may not be able to be prepared by our company)

Others

Other prohibited items (please be sure to double-check before placing your order), table tennis balls, air guns, replica swords, bladed weapons, gunpowder products (fireworks, crackers, firecrackers, ammunition), suspension shock absorbers (products that have contained fuel or oil, or may have done so),Perfume, Nail Polish / Nail Polish Remover, Alcohol,Products Labeled "Keep Away from Fire" or Similar (e.g., Adhesive,Sunscreen, Shampoo),Adhesive (If included in hobby products such as figurines, toys, or eyelash sets, disposal fees may apply)

Lithium Battery Shipping Conditions for International Mail
https://www.post.japanpost.jp/int/use/restriction/restriction02_en.pdf　　

Prohibited Items in Each Country
https://www.post.japanpost.jp/cgi-kokusai/index_ja.php

There are eight shipping methods available:

- EMS (Express Mail Service)
- International Parcel (Air Mail)
- International Parcel (Surface Mail)
- SAL (Surface Air Lifted Mail)
- Small packet
- FedEx
- DHL
- Yamato Transport (UPS)

- From order date to arrival at BEX Market warehouse: Approximately 1-3 business days.
*Shipping methods and timing differ depending on the shopping site. Please check with the shop for details
You will receive a notification email within 1 business day after your package arrives at BEX Market warehouse.
- From completion of payment to shipping at BEX Market: 1-2 business days.
*This may take a few days depending on the customer's options.
- From shipments by BEX Market to arrival at customer's address: 2-5 business days (for EMS).
This may vary depending on the destination country/ region. Additionally, customs inspections may take a few days, depending on the contents of your package.