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titleTerms of Use

Article 1 (General Provisions)

  1. VOYAGER JAPAN Inc. (hereinafter referred to as "the Company") establishes the following "BEX Market Service Terms of Use" (hereinafter referred to as the "Terms") and any individual terms and conditions (hereinafter referred to as "Individual Terms") regarding the use of the shopping proxy purchasing service, confirmed order sales service, and international forwarding service (collectively, the "Services") provided on the website operated by the Company (hereinafter referred to as the "Site") between the Company and users of the Services. The Terms and Individual Terms are collectively referred to as the "Terms, etc."
  2. The Company may establish Individual Terms at any time. If there is a discrepancy between the Terms and Individual Terms, the Individual Terms shall prevail. Any person wishing to use the Services acknowledges that the Terms and Individual Terms constitute an integral agreement and agrees to be bound by all of them upon using the Services.
  3. A person wishing to use the Services shall complete the registration process by providing necessary information and obtaining approval from the Company. Upon the conclusion of such contract (hereinafter referred to as the "Agreement"), the person shall be granted membership status as a "BEX Market Service Member" (hereinafter referred to as the "Member").
  4. These Terms shall apply to all Members, who shall comply with their contents.
  5. The Company shall not be liable for any damages resulting from a breach of the Terms.

Article 2 (Definitions)

The definitions of key terms used in these Terms are as follows:
  1. "Services" refers collectively to the following services provided by the Company:
    1. Shopping Proxy Purchasing Service (hereinafter "Purchase Agency Service")
    2. International Forwarding Service (hereinafter "Forwarding Service")
    3. Confirmed Order Sales
  2. "Shopping Proxy Purchasing Service" means a service where the Company purchases products from third parties on behalf of the Member based on their request.
  3. "International Forwarding Service" means a service where products acquired by the Member are sent to a designated address in Japan, and the Company forwards them overseas.
  4. "Confirmed Order Sales" means a sales method where the Company acts as the seller, and the Member purchases the product directly from the Company.
Unless otherwise specified, all clauses in these Terms shall apply to all Services

Article 3 (Membership Registration)

  1. To register as a Member, the user must enter their information into the prescribed registration form. The user shall not submit false information, make errors, or leave items incomplete under their own responsibility.
  2. Each Member is permitted to register only one account. Multiple registrations are prohibited. If multiple accounts by the same person are discovered, the Company may suspend or cancel the relevant account without notice. The Company shall not be liable for any damages incurred.
  3. Membership registration by a third party on behalf of another is not permitted. If the applicant is a minor, they must obtain the consent of a parent or legal guardian. Cancellations or refund requests due to being a minor will not be accepted.
  4. The Company may reject membership registration or cancel membership if any of the following apply:
    1. The applicant was previously suspended or removed from the Services.
    2. The applicant failed to make payments in the past.
    3. The applicant requested refunds or chargebacks via payment providers.
    4. The applicant previously interfered with or disrupted the Services.
    5. The application contains false, incorrect, or insufficient information.
    6. The applicant is a minor and did not obtain guardian consent.
    7. The applicant violated the Terms.
    8. Credit card authorization could not be confirmed.
    9. The applicant is otherwise deemed inappropriate for membership.

Article 4 (Account Management)

  1. Upon approval of membership registration, the Company shall issue a user ID and password (hereinafter referred to as the "ID, etc.") to the Member. The Member shall be responsible for securely managing the ID, etc., and is obliged to change the password regularly for security reasons. The Company shall not be liable for any damages incurred due to failure to fulfill this obligation.
  2. Members may not allow third parties to use, lend, transfer, sell, or pledge their membership or ID, etc.
  3. The Company will consider any use of the Services conducted with a valid ID and password combination as usage by the Member. The Member assumes full responsibility for such use. The Company shall not be liable for any damages resulting from unauthorized use. If such use causes damage to the Company, the Member shall compensate for such damage.
  4. Members must promptly update their registration information via their account page ("My Page") if there are any changes. The Company shall not be responsible for damages resulting from delays or errors caused by the Member’s failure to update information. In certain cases (such as order processing), shipping or payment may be processed using the previous information, and the Company bears no responsibility for the resulting issues.
  5. Members may cancel their membership at any time via the procedures on My Page, except when products remain unshipped at the Company’s logistics center. If products are yet to arrive, cancellation procedures must be performed after confirming delivery. In the event of a Member’s death, the Company will consider the membership canceled and the ID unusable.

Article 5 (Handling of Personal Information)

The handling of personal information by the Company shall be governed by the Company’s Privacy Policyhttps://bex.market/en/privacy-policy), and Members consent to such handling in accordance with that policy.

Article 6 (Suspension or Termination of Membership)

If any of the following circumstances are confirmed, the Company may, without prior notice, suspend or terminate the Member’s access to the Services. The Company shall not be liable for any damages incurred due to such measures:

  1. Failure to make payment by the specified due date.
  2. Unauthorized use or provision of ID, etc., to third parties.
  3. Submission of a refund or chargeback request via a payment provider or credit card company.
  4. Use of the Services for fraudulent purposes.
  5. Violation of the Terms or related provisions.
  6. Violation of applicable laws or regulations.
  7. Receipt of administrative sanctions.
  8. ultiple failed login attempts for security reasons.
  9. No access to the Site during a designated period.
  10. Any other case deemed inappropriate for membership by the Company.

Article 7 (Contents of the Services)

  1. The Company provides Members with the following cross-border e-commerce support services:
    1. Purchase Agency Service: Upon receiving a product purchase request from the Member, the Company purchases the product on behalf of the Member within Japan and ships it to the designated overseas delivery address.
    2. Forwarding Service: The Company temporarily receives and stores products purchased by the Member from Japanese domestic e-commerce sites and forwards them to an overseas delivery address.
    3. Confirmed Order Sales Service: When the Member applies to purchase a product from the Company, the Company, acting as the seller, places the order and sells the product to the Member.
  2. For the Purchase Agency and Forwarding Services, the Company is responsible for purchasing and shipping the products. However, the Company assumes no responsibility for product quality or performance. In the Confirmed Order Sales model, the Company, as the seller, shall be responsible for shipping and handling returns of the products.
  3. The Company shall not be involved in customs declarations, import procedures, or duties imposed by the destination country and bears no responsibility for such matters.
  4. Some countries/regions have import restrictions. In addition to the service fees, Members may be required to pay duties or other taxes imposed by the destination country/region. Since the Company is not involved in customs declarations, Members must verify in advance with local authorities whether import permits or related documentation are required and bear the responsibility and cost for acquiring such documents.
  5. The Company shall not be liable for any damages or duty charges incurred by the Member due to non-compliance with the above or violation of laws. Return or refund of products will not be accepted. If such damages affect the Company, the Member shall be liable for compensation. Even if customs procedures or duties become necessary after the purchase, the Member must handle such matters with the local authorities.
  6. Customer service center hours are from 9:00 a.m. to 6:00 p.m. (JST), excluding weekends and public holidays.
  7. Inquiries about purchases will only be handled during business hours on business days.

Article 8 (Product Purchase)

  1. Contracts for product purchases made by Members through the Services fall into one of the following categories:
    1. Purchase Agency Service: The Company purchases a product from a third party on behalf of the Member.
    2. Confirmed Order Sales: The Company acts as the seller and the Member purchases the product directly from the Company.
  2. The classification in the preceding paragraph will be indicated on the order screen or in language specified by the Company.
  3. In the case of the Purchase Agency Service, a contract between the Company and the Member for purchasing a product is established when the Member receives a notice that payment has been successfully completed. In this case, the sales contract is between the Company and the selected seller, and the Company acts as the buyer on behalf of the Member.
  4. In the Confirmed Order Sales model, a sales contract between the Company and the Member is established upon notification that payment has been successfully completed.
  5. Regardless of the preceding provisions, if it is confirmed during ordering or delivery that the Member has purchased inappropriate products, such as those described in Article 13, either due to breach or negligence, the Company may refuse to purchase or ship the product. The determination of appropriateness shall be at the discretion of the Company, taking into account laws, public order, and other relevant factors.
  6. If a product's price is incorrectly displayed due to system errors or other reasons and deviates significantly from the market price, the Company may cancel the order, whether it is a Purchase Agency or Confirmed Order Sale.
  7. To avoid ordering errors, Members must accurately provide product names, details, quantities, images, and product URLs. If additional notes are entered in the "remarks" section, the Company will prioritize that information. If incorrect or insufficient information leads to a mistaken purchase, the Company shall not be liable. The same applies even in Confirmed Order Sales if the error results from Member-provided information.
  8. Members must notify the Company in advance if:
    1. The product has a purchase quantity limit.
    2. The seller requires advance contact.
    3. The seller requires contact or payment within 24 hours after purchase.
  9. If the Member fails to notify the Company in advance and suffers losses as a result, the Company shall not be liable, and the Member shall compensate the Company if damages are incurred.
    The Company may cancel purchases if:
    1. The seller is deemed unreliable.
    2. The seller refuses high-volume buyers.
    3. The seller does not allow shipment.
    4. The product is for Tokyo-only delivery.
    5. The Member has a record of cancellation.
    6. The seller has special rules or terminates the transaction.
    7. If the transaction becomes impossible to continue due to the seller's circumstances
  10. Products containing lithium batteries may be restricted in some countries. Members must confirm regulations and contact customer service via email before purchasing. The Company is not responsible for any issues due to failure to do so.
  11. Lithium batteries must be installed inside the main product for shipping. The Company may open packages to confirm this. If disallowed, the Member must state so in advance. The Member is responsible for any return shipping, repacking, or additional costs due to non-compliance.
  12. Digital codes, WebMoney, e-tickets, and other intangible items cannot be purchased through the Site. Mistaken purchases cannot be canceled or refunded. These items will be sent by post, regardless of payment method, without a guaranteed delivery within the validity period.
  13. The Company does not support products offering benefits in exchange for product reviews.
  14. Coupons issued by sellers can only be applied by entering the proper code on the Company’s order screen. Invalid codes (e.g., images or text) will be rejected without notice.
  15. The Company strictly prohibits purchasing precious items (e.g., cash, coins, precious metals) via Japan Post. If detected by postal or customs authorities, the item will be returned. The Member is responsible for any return costs or fees.
    1. coins and banknotes
    2. Various bearer securities, travelers' checks, etc.
    3. Processed or unprocessed platinum, gold or silver, pearls, gemstones, etc.
  16. Adult products will not be shipped overseas. They are only supported for domestic shipping within Japan and must be purchased by an adult.
  17. If the Company’s buyer ID becomes unusable, a substitute ID will be used. In such cases, purchases from the same seller may be shipped separately, and the Member agrees to this.
  18. Alcohol products with over 70% alcohol content are prohibited. Even if under 70%, import may be restricted depending on the destination country. Members must check regulations in advance.

Article 9 (Special Conditions for Confirmed Order Sales)

  1. This article applies to the Confirmed Order Sales model, where the user places an order, and the Company procures and sells the product to the user.
  2. The sales contract shall be deemed concluded when the user places a final order through the designated method on the Site.
  3. In this model, the Company does not maintain inventory and will procure the product only after receiving a finalized order from the user.
  4. The user may not cancel or return the product after finalizing the order for personal reasons.
  5. If the product has initial defects, damage, or significant discrepancies from the description, the user must contact the Company within 7 days of delivery to request a return or exchange. Exceptions apply to products like food, hygiene items, or made-to-order goods. If the defect is due to the delivery provider, the user may be asked to report it directly to them. なお、当該商品が食品、衛生用品、受注生産品等、返品が困難な商品に該当する場合は、当該商品の特性に応じた対応となります。 また、当該瑕疵が配送業者の責に帰すべき場合には、配送会社への申告を併せてお願いすることがあります。
Note: Article 12 regarding cancellations/returns/exchanges does not apply to Confirmed Order Sales. This Article shall take precedence.

Article 10 (Payment of Service Fees)

  1. The payment method for service fees under these Terms shall be:
    The terms 'Product Price' and 'Service Fee' as used in this Agreement shall also include the sales proceeds in cases where the Company sells products as the seller (such as under the Confirmed Order Sales method)
    • Credit Cards (VISA, MasterCard, JCB, AMEX, DINERS)
  2. “Product price” and “service fees” include the sale price in cases where the Company is the seller (e.g., Confirmed Order Sales).
    When a Member purchases a product through the Services, the Member shall pay the following fees to the Company by the prescribed due dates. The Company may change the amounts or rates of fees and charges at any time without prior notice.
    [Invoice 1] - At the time of product purchase:
    • Product price
    [Invoice 2] - At the time of shipment:
    • Domestic shipping fee (from the seller to the Company’s logistics center)
    • Handling fees
    • International shipping fee
    • Other fees (if applicable)
    Note: If the total value of goods in a single parcel exceeds JPY 200,000 and is shipped via international mail (EMS, international parcel, or small packet), a customs clearance fee of JPY 2,800 (payable to Japan Post) will be charged.
  3. In addition to the above fees payable to the Company, Members may incur customs duties or taxes imposed by the destination country or region.
  4. Even if a Member’s account is suspended or terminated pursuant to Article 6, the Member is still obligated to fulfill the payment and procedures related to the purchased product under the sales contract until delivery is completed.
  5. Members must request shipment within 60 days of receiving a notice that their product has arrived at the Company. If no request is made within 60 days, the Company may dispose of the product by sale, discarding, or other means at its discretion. The Company shall bear no liability for any damage caused to the Member as a result.
  6. If the Company purchases an incorrect product due to its own clear fault, it will refund the amounts paid in Invoices 1 and 2. If the product is returned, the Company will also reimburse the Member for the return shipping costs incurred.
  7. The Company is not responsible for any reduction in refund amounts due to currency fluctuations in credit card payments (Invoices 1 or 2).
  8. Any fees incurred during refund processing are not payable to the Company and are outside of its responsibility. Members agree to this in advance.
  9. If a Member wishes to dispose of all or part of the product for any reason, the Member must pay any applicable disposal fees and related costs as determined by the Company.
  10. If the disposal occurs after the product has been packaged, the Member shall also pay an additional re-packaging fee.
  11. If the Member wishes to change the shipping designation after it has been finalized, the Member must pay a re-packaging fee. In some cases, such changes may be impossible depending on the status of the shipment.
  12. For the Purchase Agency Service, the Company will not provide the Member with the seller's receipts or invoices; the Company will retain these as accounting documents. The Company does not accept requests for separate receipts.
    For the Forwarding Service, the receipt will be included in the shipment.

Article 11 (Packaging and Shipping)

This article applies to all services provided by the Company (including Purchase Agency, Forwarding, and Confirmed Order Sales).
  1. The Company shall receive all products at its logistics center.
  2. The available international shipping methods are:
    • FedEx
    • DHL
    • EMS (Express Mail Service)
    • Airmail
    • SAL (Economy Air Mail)
    • Surface mail (Sea freight)
    • Small packet with registered mail
    • Yamato Transport (UPS)
  3. The Member must complete a shipping request ("Shipping Request") to confirm the product(s) to be shipped within 60 days of receiving a notice of arrival.
  4. If multiple items from the same seller are received as one shipment, the Member may not split them into different shipping groups.
  5. The Member must request shipment within 60 days from the notification of product arrival from the Company. If no shipping request is made within 60 days, the Company may, at its discretion, sell, dispose of, or otherwise handle the products. The Company assumes no responsibility for any damages incurred by the Member due to this measure and may charge the Member for the disposal costs.
  6. If a prohibited item under Article 13 is mistakenly purchased due to Member’s violation or negligence, and it arrives at the Company’s logistics center, the Company is not obligated to provide the service and may dispose of the product at its discretion. The Company is not responsible for any resulting damages.
  7. Regardless of payment method, if the shipping destination is within Japan, the Member agrees to pay the following domestic handling fee:
    • Domestic forwarding fee: JPY 500
  8. The Member must comply with the Company’s packaging and material standards and cannot make specific requests for individual products.
  9. Invoices attached to international shipments from Japan may not be altered or deleted under Japanese law.
  10. If products exceed the weight or size limits set by the selected carrier, the Company will divide the shipment into multiple packages, even if consolidation was requested.
  11. The international courier services (FedEx, DHL, UPS) provided by the Company are not covered by Money Back Guarantees for shipping delays. The Company and courier services assume no responsibility for depreciation or loss of product value due to delays.
  12. Products such as automobile bumpers and other large items may only be shipped via international couriers (FedEx, DHL, UPS).

Article 12 (Cancellation, Return, and Exchange of Products)

  1. Members may use the Services only if they agree to the provisions in this article concerning cancellation, returns, exchanges, and claims. Use of the Services constitutes such agreement.
  2. This article applies only to the Purchase Agency and Forwarding Services. Confirmed Order Sales are governed exclusively by Article 9.

[Cancellations]

  1. Once a purchase request is completed, cancellation by the Member is generally not allowed unless requested by the seller.
  2. If there is an unavoidable reason that meets the Company’s criteria and the seller agrees, the Company may exceptionally accept a cancellation and charge additional fees.
  3. However, the Company does not guarantee seller approval for cancellations, and Members shall not dispute this.

[Returns, Exchanges, and Claims]

  1. For claims of damage, defects, or missing items reported within 7 days of delivery, the Company will confirm that the issue was not caused by either the Company or the Member, and negotiate with the seller for return or exchange.
  2. If the seller has clearly stated that returns/exchanges are not allowed or the claim is outside the seller’s return period, the Company has no obligation to negotiate.
  3. If negotiations fail due to disagreement with the seller, the Company will not re-negotiate.
  4. Members must review seller return and exchange policies on the product page before purchase.

[Chargebacks]

  1. After delivery, the Member shall not request a refund or initiate a chargeback via payment processors or credit card companies for reasons not attributable to the Company or seller.

[Authenticity]

  1. Even if there is a dispute over authenticity, the Company will treat it in the same way as any other product defect claim.
  2. Even if the product page indicates authenticity, Members acknowledge that this does not guarantee the product is genuine.
  3. The Company has no obligation to verify authenticity and bears no liability for any damage resulting from authenticity issues.

Article 13 (Prohibited Items)

  1. This article applies to all Services provided by the Company (including Purchase Agency, Forwarding, and Confirmed Order Sales).
  2. BEX The following items, or those that contain the following as components or ingredients, are designated as prohibited or regulated for export under Japanese law. Therefore, bidding on or purchasing such items using international shipping (to addresses outside Japan) is strictly prohibited on BEX Market.
  3. Some of these items are also prohibited from being traded even within Japan. If a Member places a bid or purchases any such prohibited or restricted item, the Company may immediately suspend the transaction. The Company bears no responsibility for any disadvantages or damages suffered by the Member and the Member shall be liable to compensate the Company for any resulting losses.
  4. The Company will not verify laws or regulations concerning export/import restrictions by destination country or region. When using international shipping, Members are responsible for checking all applicable laws and import regulations of the destination country before purchase. The Company shall bear no responsibility for any damages or for cancellation, returns, or refunds resulting from violations.
  5. BEX Some products on BEX Market may be eligible for domestic shipping within Japan. If a Member wishes to use a Japanese address for delivery, they must ensure the product is permitted for domestic delivery in Japan and specify the domestic address at the time of ordering.
  6. If a prohibited or regulated item is discovered after shipment, the Member shall bear all costs incurred in the processing required by the shipping carrier's regulations. The Member is also legally and financially responsible for any incidents, accidents, or third-party damages caused during transit. 当該商品の輸送中に当該商品が原因で何らかの事故等が発生した場合または第三者に損害を与えた場合も同様に、会員がその法的責任と損害の賠償責任を負うものとします。
  7. If any prohibited part or attachment is removed from a product by the Company for safety or regulatory reasons, the Member will be charged a disposal fee and, if the item was already packed, a repackaging fee.
  • Prohibited and Restricted Items under Japanese law for Export
Adult products and obscene materials
Child pornography
Diamonds (raw and processed)
Counterfeit currency
Postage stamps and revenue stamps
Official documents
National treasures
Important cultural properties
Important artworks, etc.
Pirated CDs, DVDs, software
Items of unknown origin
Lottery tickets
Cash
Gift certificates
Food and drink vouchers
Aerosols
High-pressure gas
Gas (gas cylinder, cassette)
Gas lighter
Portable oxygen inhaler
Liquid gas
Helium gas
Freon gas
Nitrogen / liquid nitrogen
Portable oxygen generator
Oxygen cylinders (scuba tanks)
Spray cans (hair spray, deodorant spray, lacquer spray, air fresheners, etc.)
High-concentration oxygen infusion materials
Camping gas products (portable gas stoves, etc.)
Fire extinguisher
Flammable substances / liquids
Table tennis balls
Fuel (gasoline, kerosene)
Matches
Oil lighters
Paint cans
Perfume
Nail polish / nail polish remover
Alcohol
Thinner
Igniters
Edible oils
Products labeled "Keep away from fire" or similar, such as sunscreen, shampoo, adhesives
Adhesives (included in figures, hobby goods, toys, or false eyelash sets may incur disposal fees)
Items including living organisms (animals, insects, plants)
Items with soil attached
Bonsai and other potted plants
Live bait
Meat products
Pet food
Fresh milk, eggs
Items requiring frozen or refrigerated storage
Fresh produce
Plant seeds
Specimens of insects and other creatures
Taxidermy
Alcoholic beverages with an alcohol content exceeding 70% (Note: Depending on import regulations of the destination country, they may not clear customs even if below 70% alcohol content.)
Plants and animals, ivory, tortoiseshell, fur, crocodile skin, snake skin, lizard skin, and other items regulated for export under the Washington Convention
Air guns
Model guns
Imitation swords
Swords and other bladed items
Batteries
Rechargeable batteries
Lead-acid batteries
Nickel-metal hydride batteries
Lithium batteries (excluding certain countries)
Lithium-ion batteries (excluding certain countries)
Products containing lithium batteries or lithium-ion batteries (excluding certain countries)
Magnets, magnetic products
Generators/engines
Explosive materials (fireworks, crackers, firecrackers, and ammunition)
Products that have contained or may contain suspension/shock absorber fluid or oil, including both used and new items.
Air conditioners
Car airbags
Steering wheels with airbags
Products intended for holding fuel or oil, such as containers, cans, gasoline tanks, carburetors (including both used and new items)
Seat belt pretensioners
Vehicles (automobiles, motorcycles, mopeds, bicycles with structures that cannot release air from tire tubes, etc.)
Harmful drugs
Psychotropic drugs
Drug paraphernalia for illegal drugs
Anesthetics and related medications
Poisons, toxins, and hazardous substances
Insecticides
Tobacco
Insect repellents
Pesticides
Organic solvents
Corrosive substances
Mercury (batteries containing mercury, thermometers, blood pressure monitors, barometers, etc.)
Chloroform
Bleach
Peroxides / oxidizing agents
Charcoal
Dry ice
Asbestos
Uranium
Plutonium
Thorium
Nuclear waste
Radioactive materials
Sodium hydroxide
Barium carbonate
Formalin / formaldehyde
Toner cartridges for printers
Ink, printer ink (may require customs documentation for shipping, and some documents may not be producible by us.)
Other prohibited items (please confirm on your own before ordering)
Pharmaceuticals and medical devices requiring sales qualifications within Japan (including contact lenses, colored contact lenses for fashion, massage devices, hearing aids)

A full list is provided in Japanese law and Japan Post guidelines:
(https://www.post.japanpost.jp/int/use/restriction/restriction02.pdf)

Article 14 (Prohibited Conduct)

The Company strictly prohibits Members from engaging in the following acts, or attempting them through a third party, across all Services (including Forwarding, Purchase Agency, and Confirmed Order Sales):

  1. Purchasing items prohibited under the Terms
  2. Collusion with sellers for fraudulent activity
  3. Use of forged, altered, invalid, or unauthorized credit cards
  4. Use of the Services for any dishonest or fraudulent purposes
  5. Conduct that violates public policy or these Terms
  6. Infringement of rights or reputational harm to the Company, sellers, or third parties
  7. Direct contact with sellers for inquiries, claims, returns, refunds, or repairs
  8. Requesting refunds directly from payment providers after purchase
  9. Conduct that constitutes or may lead to criminal offenses
  10. Violation of Japanese law, local law, or international law
  11. Purchasing goods requiring special documents without preparing them
  12. Buying goods for military use
  13. Deliberate disruption of the Company, Service, or seller systems
  14. Making excessive or unreasonable demands beyond legal obligations
  15. Harassment or offensive behavior toward other users, sellers, or third parties
  16. Submitting false information
  17. Uploading or transmitting harmful software
  18. Unauthorized access to Company servers or systems
  19. Any other act the Company deems equivalent to the above

The Company shall not be held liable for any damage caused by a Member's violation of these prohibitions.

Article 15 (Exemption from Service Obligation)

Even after application or completion of a purchase process, the Company shall be exempt from its obligation to provide Services if any of the following are identified or reasonably suspected:

  1. The purchased item is determined to be a prohibited or inappropriate product under Article 13
  2. The purchased item is found to be extremely difficult to procure
  3. The product price contains errors due to seller mistake, currency exchange error, or system integration issues, causing it to differ significantly from the market rate
  4. Product procurement or delivery to the logistics center becomes impossible for any reason
  5. The Member fails to complete required payments by the deadline
  6. The product is confiscated or destroyed by customs
  7. The Member refuses to accept the product
  8. The Member’s shipping address or location cannot be confirmed
  9. The Member becomes unreachable
  10. The Member violates these Terms
  11. Any other similar case as determined by the Company
In such cases, the Company bears no liability for resulting damages.

Article 16 (Disclaimer of Warranties)

  1. The Company makes no guarantees and accepts no liability for the following matters. The Member agrees in advance to this when using the Services:
    1. No guarantee that the requested item will be procured or delivered
    2. No guarantee that a purchased product can be exported from Japan or imported into the destination country
    3. No guarantee of uninterrupted Service due to network failures, unauthorized access, cyberattacks, or integration errors
    4. No guarantee that emails from the Company’s domain or servers are free of viruses or other harmful content
  2. If any dispute arises between the Member and a seller or third party, the Member shall resolve it at their own expense and responsibility and indemnify the Company against any resulting damage.
  3. Even if the Company is liable for damages due to slight negligence, compensation shall be limited to the amount of Service fees received from the Member over the previous three months. The Company is not responsible for indirect, consequential, or special damages such as lost profits or lost business opportunities. This disclaimer applies except in cases of gross negligence or willful misconduct.

Article 17 (Service Suspension and Termination)

The Company may modify, upgrade, or discontinue all or part of the Services without prior notice for reasons such as system maintenance, reducing server load, protecting Member data, or improving Services. The Company shall not be liable for any damages resulting from such interruptions or terminations.

Article 18 (Outsourcing)

The Company may, at its discretion, outsource all or part of the operations related to the Service to a third party.

Article 19 (Intellectual Property Rights and License of Use)

  1. Intellectual property rights, including but not limited to patent rights, copyrights, design rights, utility model rights, and trademark rights related to the Service, shall belong to the Company or to third parties who hold such rights. The license to use the Service does not imply a license to use intellectual property rights beyond the scope necessary for the use of the Service.
  2. Intellectual property rights relating to any text, images, videos, or other information transmitted or displayed by the Member in connection with the Service shall remain with the Member. However, the Member grants the Company a non-exclusive right to use such information and intellectual property rights to the extent necessary for the provision and improvement of the Service.
  3. The Member may use the Service only within the scope of its intended purpose and on a non-exclusive basis. The Member may not sublicense the use of the Service to any third party.
  4. The Member shall not reproduce, adapt, publicly transmit, or otherwise use any content or information distributed through the Service beyond the scope necessary for the use of the Service.
  5. In the event that the Member loses eligibility to use the Service due to termination or cancellation of this Agreement, the Member's right to use the Service shall also be terminated.

Article 20 (Confidentiality)

  1. The Member shall not, without the Company’s prior consent, use for any purpose other than the use of the Service, or disclose or leak to any third party, any information expressly designated as confidential at the time of disclosure by the Company in connection with the Terms and Conditions (hereinafter referred to as “Confidential Information”).
  2. Notwithstanding the preceding paragraph, the following information shall not be considered Confidential Information. However, personal information shall be treated as Confidential Information even if it falls under any of the following:
    1. Information that was publicly known at the time it was disclosed or became known.
    2. Information that became publicly known after disclosure or becoming known, without fault of the Member.
    3. Information that was already known to the Member at the time of disclosure or becoming known.
    4. Information lawfully obtained from a third party with legitimate authority.
    5. Information created or developed independently without reliance on the Confidential Information.
  3. Notwithstanding paragraph 1, the Member may disclose Confidential Information if required to do so by law, court order, or a request or demand from a government agency.

Article 21 (Amendments to the Terms and Conditions)

  1. The Company may revise the Terms and Conditions (including matters related to the Service's usage fees; the same shall apply throughout this Article) from time to time in any of the following cases. In such cases, the revised Terms and Conditions shall apply to the Member’s usage conditions and all other contents of this Agreement:
    1. When the amendment to the Terms and Conditions is in the general interest of the Members.
    2. When the amendment does not contradict the purpose of this Agreement and the necessity of the amendment, as well as the appropriateness and reasonableness of the revised Terms and Conditions, are recognized.
  2. When making amendments as outlined in the preceding paragraph, the Company shall notify the Members of the revised Terms and Conditions and their effective date at least 14 days in advance. The amendments shall become effective upon the expiration of the notice period.

Article 22 (Changes and Discontinuation of the Service)

  1. The Company may change or discontinue all or part of the Service at any time without prior notice.
  2. The Company shall not be liable for any damages incurred by the Member as a result of such changes or discontinuation.

Article 23 (Elimination of Antisocial Forces)

  1. The Member represents and warrants that they do not fall under any of the following categories and covenants that they will not do so in the future:
    1. That the Member themselves, as well as their parent company, subsidiaries, affiliated companies, officers, or key employees are antisocial forces.
    2. That the Member themselves, or any of their parent company, subsidiaries, affiliated companies, officers, or key employees have relationships with antisocial forces that should be socially condemned.
    3. That less than five years have passed since ceasing to fall under either of the two preceding items.
    4. That the Member, either directly or through a third party, engages in any of the following acts against the Company:

      ① Violent demands

      ② Unjust demands that exceed legal responsibility

      ③ Threatening behavior or the use of violence in relation to transactions

      ④ Acts of spreading rumors, using fraudulent means or force to damage the Company’s credibility or interfere with the Company’s operations

  2. If the Member violates any provision of the preceding paragraph, the Company may cancel the Member’s registration for the Service and may claim compensation for any damages incurred.
  3. The Company shall not be liable for any damages suffered by the Member as a result of cancellation under the preceding paragraph.

Article 24 (Surviving Provisions)

Even if this Agreement is terminated, the provisions of this Agreement shall remain in effect. However, Article 20 shall remain effective only for a period of 3 years after the termination of this Agreement.

Article 25 (Transfer of Rights and Obligations)

  1. Unless with prior consent from the Company, the Member shall not transfer, succeed, pledge, or otherwise dispose of the Member’s rights, obligations, or position under this Agreement to any third party.
  2. In the event that the Company transfers its business related to the Service to a third party, the Company may transfer the position, rights, obligations under this Agreement, as well as registration information and all other information concerning the Member, to the transferee of such business, and the Member hereby agrees to this in advance.

Article 26 (Severability)

  1. If any provision or part of the Terms of Use is judged to be invalid or unenforceable, such judgment shall not affect the other provisions, and the remaining parts of the Terms of Use shall continue to be valid and enforceable. The Company and the Member shall endeavor to ensure that the intent of the invalid or unenforceable provision or part is preserved with equivalent effect, and agree to be bound by the amended Terms of Use.
  2. Even if any provision or part of these Terms is judged invalid or unenforceable with respect to a particular Member or party, it shall not affect the validity or enforceability of the Terms with respect to other Members or parties.

Article 27 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of Japan. Any disputes arising between the Member and the Company in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
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