List of Notifications
2026-01-08 04:00
[Notice] BEX Brand: Partial Service Suspension
Due to an extension of our ongoing system maintenance and a comprehensive restructuring of our service operations, we will temporarily suspend BEX Forwarding Service and several related features.
■ Suspended Services
a) BEX Forwarding Service
b) BEX Int'l Shopping
c) Option Selection at the time of purchase
d) Cancellation requests for ""Consolidated Packaging
e) Price Changes"" for items in the Forwarding Service
IMPORTANT: Package Handling During Suspension
1. No Package Acceptance: We will be unable to receive any packages at our warehouse during this suspension period.
2. Returns to Sender: Any packages shipped to us after the suspension start date will be returned to the sender.
■ Contact Support
If you have any questions, please visit our Inquiry Page and click on ""Click here If the above does not resolve your issue.
If you are inquiring about an order or shipment that has already been processed, please include the following details in your message:
・Order Number:
・Purchase WebSite:
・Product Details:
・Domestic Courier in Japan: (Yamato Transport, Sagawa Express, Japan Post, etc.)
・Tracking Number/Inquiry Code Number:
Closed on Saturdays, Sundays,
and Japanese national holidays.

Customer Service
9:00 - 18:00 JST
Purchase Request
9:00 - 18:00 JST
Warehouse
9:00 - 18:00 JST




